Personal care and service
Concierge
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Median pay
$38,950
Growth to 2035
+3%
about as fast as average
Openings a year
6,900
Time to qualify*
6 months
* From a bachelor's degree in an unrelated field.
Pay
Concierge
Getting in
- Typical entry education
- High school diploma or equivalent
- On-the-job training
- Moderate-term on-the-job training
- Prior experience
- None
What the work is like
Dealing with the public
Unpleasant or angry people
Time pressure
Cost of a mistake
Freedom to make decisions
Repeating the same tasks
Time sitting
Time standing
Outdoors in all weather
Concierge: 5% usually work over 40 hours a week
Core tasks
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide directions to guests.
- Order flowers for guests.
- Make travel arrangements for sightseeing or other tours.
- Pick up and deliver items or run errands for guests.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
Also called: Activities Concierge · Chef Concierge · Club Concierge · Concierge · Conference Concierge · Front Desk Agent · Guest Service Agent · Hotel Concierge
Outlook and AI
Concierges held 50,200 jobs in 2025. BLS projects 51,500 by 2035 (+3%, about as fast as average; all jobs: +3.5%).
Compare with
- Concierge vs. Hotel, motel, and resort desk clerks
- Concierge vs. Baggage porters and bellhops
- Concierge vs. Counter and rental clerks
- Concierge vs. Reservation and transportation ticket agents and travel clerks
- Concierge vs. Locker room, coatroom, and dressing room attendants
- Concierge vs. Passenger attendant
- Concierge vs. Receptionists and information clerks
- Concierge vs. Lodging manager
- Concierge vs. Ushers, lobby attendants, and ticket takers
- Concierge vs. Travel agent