Personal care and service
First-line supervisor of gambling services workers
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
Median pay
$63,820
Growth to 2035
+4%
about as fast as average
Openings a year
2,600
Time to qualify*
2 years
* From a bachelor's degree in an unrelated field.
Pay
First-line supervisor of gambling services workers
Getting in
- Typical entry education
- High school diploma or equivalent
- On-the-job training
- None
- Prior experience
- Less than 5 years
Calculate your switch to first-line supervisor of gambling services workers
What the work is like
Dealing with the public
Unpleasant or angry people
Time pressure
Cost of a mistake
Freedom to make decisions
Repeating the same tasks
Time sitting
Time standing
Exposure to disease
First-line supervisor of gambling services workers: 32% usually work over 40 hours a week
Core tasks
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Monitor payment of hand-delivered jackpots to ensure promptness.
Also called: Casino Manager · Casino Shift Manager (CSM) · Floor Supervisor · Pit Boss · Pit Supervisor · Slot Floor Person · Slot Shift Manager · Slot Shift Supervisor
Outlook and AI
First-line supervisors of gambling services workers held 27,200 jobs in 2025. BLS projects 28,100 by 2035 (+4%, about as fast as average; all jobs: +3.5%).
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