Sales
First-line supervisor of non-retail sales workers
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
Median pay
$87,520
Growth to 2035
+1%
little or no change
Openings a year
21,700
Time to qualify*
2 years
* From a bachelor's degree in an unrelated field.
Pay
First-line supervisor of non-retail sales workers
Getting in
- Typical entry education
- High school diploma or equivalent
- On-the-job training
- None
- Prior experience
- Less than 5 years
Calculate your switch to first-line supervisor of non-retail sales workers
What the work is like
Dealing with the public
Unpleasant or angry people
Time pressure
Cost of a mistake
Freedom to make decisions
Repeating the same tasks
Time sitting
Time standing
Outdoors in all weather
First-line supervisor of non-retail sales workers: 88% usually work over 40 hours a week
Core tasks
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Hire, train, and evaluate personnel.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Plan and prepare work schedules, and assign employees to specific duties.
Also called: Customer Service Department Supervisor · Customer Service Supervisor · Driver Sales Supervisor · Information Center Supervisor · Inside Sales Supervisor · Reservations Supervisor · Sales Department Supervisor · Sales Leader
Outlook and AI
First-line supervisors of non-retail sales workers held 311,900 jobs in 2025. BLS projects 313,600 by 2035 (+1%, little or no change; all jobs: +3.5%).
Compare with
- First-line supervisor of non-retail sales workers vs. First-line supervisors of office and administrative support workers
- First-line supervisor of non-retail sales workers vs. First-line supervisor of retail sales workers
- First-line supervisor of non-retail sales workers vs. First-line supervisors of entertainment and recreation workers, except gambling services
- First-line supervisor of non-retail sales workers vs. First-line supervisors of mechanics, installers, and repairers
- First-line supervisor of non-retail sales workers vs. First-line supervisors of production and operating workers
- First-line supervisor of non-retail sales workers vs. First-line supervisor of personal service workers
- First-line supervisor of non-retail sales workers vs. First-line supervisor of security workers