First-line supervisors of office and administrative support workers

Pay

Getting in

Typical entry education

High school diploma or equivalent

On-the-job training

None

Prior experience

Less than 5 years

Calculate your switch to first-line supervisors of office and administrative support workers

What the work is like

Core tasks

• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Resolve customer complaints or answer customers' questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.
• Interpret and communicate work procedures and company policies to staff.

Also called: Accounting Manager · Accounts Payable Supervisor · Accounts Receivable Manager · Administrative Supervisor · Customer Service Manager · Customer Service Supervisor · Office Coordinator · Office Manager

Outlook and AI

First-line supervisors of office and administrative support workers held 1,506,100 jobs in 2025. BLS projects 1,507,000 by 2035 (0%, little or no change; all jobs: +3.5%).

Demand change - share decreases as office and administrative support occupations decline, resulting in fewer first-line supervisors needed.

Compare with

• First-line supervisors of office and administrative support workers vs. First-line supervisor of non-retail sales workers
• First-line supervisors of office and administrative support workers vs. First-line supervisors of mechanics, installers, and repairers
• First-line supervisors of office and administrative support workers vs. First-line supervisors of entertainment and recreation workers, except gambling services
• First-line supervisors of office and administrative support workers vs. First-line supervisors of housekeeping and janitorial workers
• First-line supervisors of office and administrative support workers vs. Administrative services manager
• First-line supervisors of office and administrative support workers vs. First-line supervisors of production and operating workers
• First-line supervisors of office and administrative support workers vs. First-line supervisors of construction trades and extraction workers