Office and administrative support
Insurance claims and policy processing clerks
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Median pay
$49,230
Growth to 2035
−2%
little or no change
Openings a year
17,500
Time to qualify*
6 months
* From a bachelor's degree in an unrelated field.
Pay
Insurance claims and policy processing clerks
Getting in
- Typical entry education
- High school diploma or equivalent
- On-the-job training
- Moderate-term on-the-job training
- Prior experience
- None
Calculate your switch to insurance claims and policy processing clerks
What the work is like
Dealing with the public
Unpleasant or angry people
Time pressure
Cost of a mistake
Freedom to make decisions
Repeating the same tasks
Time sitting
Time standing
Insurance claims and policy processing clerks: 13% usually work over 40 hours a week
Core tasks
- Prepare insurance claim forms or related documents, and review them for completeness.
- Calculate amount of claim.
- Post or attach information to claim file.
- Transmit claims for payment or further investigation.
- Contact insured or other involved persons to obtain missing information.
- Review insurance policy to determine coverage.
- Process and record new insurance policies and claims.
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
Also called: Claims Adjudicator · Claims Analyst · Claims Clerk · Claims Customer Service Representative (Claims CSR) · Claims Processor · Claims Representative (Claims Rep) · Claims Technician (Claims Tech) · Insurance Analyst
Outlook and AI
Insurance claims and policy processing clerks held 239,100 jobs in 2025. BLS projects 234,700 by 2035 (−2%, little or no change; all jobs: +3.5%).
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