Office and administrative support
Interviewers, except eligibility and loan
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Median pay
$45,920
Growth to 2035
−10%
declining
Openings a year
13,200
Time to qualify*
1 month
* From a bachelor's degree in an unrelated field.
Pay
Interviewers, except eligibility and loan
Getting in
- Typical entry education
- High school diploma or equivalent
- On-the-job training
- Short-term on-the-job training
- Prior experience
- None
Calculate your switch to interviewers, except eligibility and loan
What the work is like
Dealing with the public
Unpleasant or angry people
Time pressure
Cost of a mistake
Freedom to make decisions
Repeating the same tasks
Time sitting
Time standing
Exposure to disease
Interviewers, except eligibility and loan: 30% usually work over 40 hours a week
Core tasks
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Identify and report problems in obtaining valid data.
- Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
- Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
- Review data obtained from interview for completeness and accuracy.
- Compile, record, and code results or data from interview or survey, using computer or specified form.
- Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
- Assist individuals in filling out applications or questionnaires.
Also called: Admissions Clerk · Admissions Representative · Admitting Representative · Data Collection Assistant · Interviewer · Market Research Interviewer · Registration Clerk · Research Interviewer
Outlook and AI
Interviewers, except eligibility and loan held 153,600 jobs in 2025. BLS projects 137,600 by 2035 (−10%, declining; all jobs: +3.5%).
Productivity change - share decreases as digital data collection allows fewer interviewers to focus on more complex and nuanced tasks.
Compare with
- Interviewers, except eligibility and loan vs. Eligibility interviewers, government programs
- Interviewers, except eligibility and loan vs. Health technologists and technicians, all other
- Interviewers, except eligibility and loan vs. Office clerks, general
- Interviewers, except eligibility and loan vs. Human resources assistants, except payroll and timekeeping
- Interviewers, except eligibility and loan vs. Receptionists and information clerks
- Interviewers, except eligibility and loan vs. Medical secretaries and administrative assistants
- Interviewers, except eligibility and loan vs. Administrative assistant
- Interviewers, except eligibility and loan vs. Customer service representative
- Interviewers, except eligibility and loan vs. Correspondence clerk
- Interviewers, except eligibility and loan vs. Health information technologists and medical registrars