Office and administrative support
New accounts clerk
Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.
Median pay
$47,670
Growth to 2035
−6%
declining
Openings a year
2,300
Time to qualify*
6 months
* From a bachelor's degree in an unrelated field.
Pay
New accounts clerk
Getting in
- Typical entry education
- High school diploma or equivalent
- On-the-job training
- Moderate-term on-the-job training
- Prior experience
- None
What the work is like
Dealing with the public
Unpleasant or angry people
Time pressure
Cost of a mistake
Freedom to make decisions
Repeating the same tasks
Time sitting
Time standing
New accounts clerk: 11% usually work over 40 hours a week
Core tasks
- Perform teller duties as required.
- Compile information about new accounts, enter account information into computers, and file related forms or other documents.
- Collect and record customer deposits and fees and issue receipts, using computers.
- Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.
- Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.
- Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Refer customers to appropriate bank personnel to meet their financial needs.
- Investigate and correct errors upon customers' request, according to customer and bank records.
Also called: Banking Services Representative · Customer Service Specialist · Financial Service Representative · Financial Services Representative · Member Service Representative · New Accounts Clerk · New Accounts Representative · Personal Banker
Outlook and AI
New accounts clerks held 37,900 jobs in 2025. BLS projects 35,500 by 2035 (−6%, declining; all jobs: +3.5%).
Productivity change - share decreases as bank customers increasingly use online and mobile tools to open bank accounts, reducing the need for these workers.
Compare with
- New accounts clerk vs. Teller
- New accounts clerk vs. Brokerage clerk
- New accounts clerk vs. Sales representatives of services, except advertising, insurance, financial services, and travel
- New accounts clerk vs. Customer service representative
- New accounts clerk vs. Securities, commodities, and financial services sales agents
- New accounts clerk vs. Credit authorizers, checkers, and clerks
- New accounts clerk vs. Loan officer
- New accounts clerk vs. Bill and account collectors
- New accounts clerk vs. Loan interviewers and clerks
- New accounts clerk vs. Personal financial advisor